Return and Refund Policy

At VEROISED™, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

VEROISED™ is owned by Zhang Chenyangand operated by Zhengzhou Xuanzhen Baicaofang Health Technology Co., Ltd.

1. Return Eligibility

Unless a product page states a different condition, eligible products may generally be returned within 30 days after delivery.

To qualify for a standard return:

The product must be unused
The item must remain in its original condition
Original packaging should be intact where possible
Tags, accessories, and included components should be returned
Proof of purchase or a valid order number must be provided
The product must not show customer-caused damage, alteration, or misuse

Products that do not meet these requirements may be refused or may qualify only for a limited resolution.

Mandatory consumer rights relating to defective, incorrect, or materially non-conforming products are not affected by this policy.

2. How to Request a Return

Before sending any item back, contact our customer-service team:

Email: service@veroised.com
Phone: +86 13537326238

Please provide:

Order number
Customer name
Product name
Reason for the return
Date of delivery
Photographs or other supporting information when relevant

Our team will review the request and confirm whether the item qualifies for return.

If the request is approved, we will provide:

Return instructions
The authorized return location
Any required return reference
Information about return-shipping responsibility
Additional instructions specific to the product

Please do not send a product to the business address unless our support team specifically confirms that address for your return.

3. Unauthorized Returns

Products returned without prior authorization may not be processed.

An unauthorized return may:

Be delayed
Be sent to the wrong location
Be refused by the receiving facility
Affect the time required to issue a refund
Make it difficult to identify the related order

Always wait for return instructions before shipping an item back.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible.

Please include:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging
Photographs of the shipping label, where relevant

After reviewing the information, VEROISED™ may offer an appropriate solution, such as:

Replacement
Repair where applicable
Full refund
Partial refund
Store credit
Another remedy required by applicable law

Do not dispose of a damaged product or packaging before the case has been reviewed, unless keeping it would create a health or safety concern.

5. Non-Returnable Products

Some products may not be eligible for return, including:

Products that have been used or worn
Products damaged through misuse or improper handling
Customized or personalized products
Gift cards
Final-sale products
Promotional items clearly marked as non-returnable
Products altered, resized, repaired, or modified by the customer
Items that cannot be resold for hygiene or safety reasons after opening

If you are uncertain whether a product is eligible, contact service@veroised.com before starting the return process.

6. Exchanges

If you would like to exchange an item, contact us before returning it.

Depending on product availability, the exchange may be handled in one of the following ways:

Return the original item through the authorized return process.
Receive confirmation of the approved return.
Place a new order for the preferred product or variation.

Because inventory can change quickly, a direct exchange cannot always be guaranteed. A return-and-reorder process may provide the fastest solution.

7. International Orders and European Customers

Customers in the European Union may have additional cancellation or withdrawal rights under applicable consumer-protection laws.

Where a statutory 14-day withdrawal right applies, the customer may be able to cancel or return an eligible order without providing a reason, subject to applicable legal conditions.

The item should generally be:

Unused or handled only as necessary to inspect it
In its original condition
Returned with original packaging where required
Accompanied by proof of purchase

This section does not limit rights granted by mandatory local law.

8. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Change-of-Mind Returns

For discretionary returns, the customer may be responsible for return shipping unless otherwise stated at checkout or required by applicable law.

Incorrect, Damaged, or Defective Products

If the return is caused by our shipping error, a confirmed defect, or damage that occurred before delivery, VEROISED™ will review the situation and provide an appropriate shipping solution or remedy.

Please contact us before arranging return shipping for an order-related problem.

9. Refunds

After an authorized return is received and inspected, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method.

The refund amount may depend on:

Product condition
Return eligibility
Shipping charges
Discounts or promotional pricing
Customs or other non-refundable charges
The reason for the return
Applicable consumer-protection law

After a refund is approved, please allow up to 10 business days for the payment provider to process it.

Your bank or card issuer may require additional time before the amount appears in your account.

If more than 15 business days have passed after we confirmed that the refund was issued, contact us at:

service@veroised.com

10. Return Address

A return address will be provided after your return request has been reviewed and approved.

Do not automatically send products to the company’s business address.

The official business address is:

Zhengzhou Xuanzhen Baicaofang Health Technology Co., Ltd.
Room 203, 2nd Floor, Unit 1, Building 1, No. 50 Hehuan Street, High-tech Industrial Development Zone, Zhengzhou City, Henan Province

This address is not necessarily the authorized return-processing location.